ServiceNow Admin Online Training

ServiceNow Admin Online Training

ServiceNow Admin Online Training

CourseDx ServiceNow Administrator Training provides you the best knowledge on ServiceNow and the duties of Service Admin by live experts. Learning ServiceNow Administrator Certification makes you a master in this subject that mainly includes configuring and running of various ServiceNow admin tasks and so on. Our ServiceNow Admin Certification module will provide you a way to become a ServiceNow Admin Certified Professional. So, join hands with CourseDx for accepting new challenges and make creative solutions through ServiceNow Admin Training Online. Learning ServiceNow development basics will make you an expert in ServiceNow admin functions and dealing with real tasks. CourseDx provides the best ServiceNow Admin Online Training where you will come to know how ServiceNow Admin works in the real world. Get more practical knowledge by joining CourseDx  ServiceNow Admin Training with online classes.

Choose The Training That's Best For You


  • High-quality content created by industry experts
  • Lifetime access to high-quality self-paced learning and live online class recordings
  • Flexible, affordable options
  • Get complete certification guidance
  • 24×7 assistance and support
  • Attend a ServiceNow Admin Online Course free demo before signing up


  • Self-Paced / Live Online training options
  • Flexible, affordable options
  • Learn as per full day schedule and/or flexible timings
  • Customize your own course content based on your project requirements
  • Get complete certification guidance
  • 24×7 assistance and support

ServiceNow Admin Online Training Upcoming Batches


20,SEP 2020
Time: 7:00PM IST


20,SEP 2020
Time: 7:00PM IST


20,SEP 2020
Time: 7:00PM IST

Don’t find suitable time ?



  • 35 hours high-quality video
  • 2 projects
  • 20 downloadable resource
  • Lifetime access and 24×7 support
  • Access on your computer or mobile

Introduction To ServiceNow Admin

This is the introduction module, working over enlightening ServiceNow admin

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases
Incident Management

Learn all about incident management process and service improvements.


  • Incident management process
  • Continual service improvement to incident management
Change Management

This module will introduce the change management process, workflow and service improvement.


  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management
Problem Management

What is problem management workflow and task types are explained in this module.


  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu
Asset And Configuration Management

Learn all about CI relationships and much more in this module.

  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
Knowledge Management

This module explains all about knowledge management.


  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge

Importance of Service level agreement, workflow and learn much more in this module.

  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now
Employee Self Service & Service Catalog

A brief explanation about service catalog.

  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog
Practice Test & Interview Questions

Course DX offers advanced ServiceNow Admin interview questions and answers along with ServiceNow Admin resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.

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Lectures: 9